Privacy, Refund, and Cookies Policy

Last Updated: [15/11/2024]

1. Information We Collect

By using our Service, you agree to the collection and use of information in accordance with this policy. The Personal Information we collect is used to provide and improve the Service. We do not share your information with anyone except as described in this Privacy Policy. The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions unless otherwise defined here.. We collect personal information when you interact with our Site, including when you:

• Create an account
• Purchase or subscribe to digital learning materials
• Subscribe to newsletters or marketing communications
• Contact us for support or inquiries

2. How We Use Your Information

We use the collected information to:

• Process transactions and provide services
• Offer customer support
• Send updates, promotions, and notifications
• Improve our Site and comply with legal obligations

Type of information we Collect

We use the collected information to help us Track your payments incaseof failed transactions:

• Name
• Email address
• Phone number
• Mailing address
• Billing information
• Any other information you choose to provide

Your Rights As a customer

Your Rights and Choices Depending on your location and applicable law, you may have certain rights regarding your personal information, such as:

• The right to access, correct, or delete your personal information
• The right to restrict or object to the processing of your personal information
• The right to withdraw your consent to the processing of your personal information, where applicable To exercise any of these rights or if you have any questions or concerns about this Privacy Policy, please contact us using the contact information provided below.

3. Refund Policy

Eligibility for Refunds

Refunds are issued in the following cases:

• Overcharges due to system errors
• Duplicate payments
• Service unavailability due to technical issues

Non-Refundable Cases:

• Digital products accessed successfully
• Subscription-based services once the billing period starts
• Change of mind after purchase

Refund Processing Time

Refunds take 5-10 business days as per Nigerian fintech regulations.

Flutterwave plays a crucial role in securing payment transactions and enabling smooth, hassle-free access to our digital resources on our App. So Refunds Depends on the Flutterwave Processing Time.

Method of Refund

Refunds are issued to the original payment method used for the transaction.

4. Cookies Policy

We use cookies to enhance user experience, remember preferences, and analyze traffic.

You can control cookies through your browser settings.

5. Contact Us

If you have any questions, please contact us:

📧 Email: utmeprep@gmail.com
📧 Email: support@pqmaster.com
📍 Phone: +234 915 791 9289